In September we received news that our Franchise Satisfaction Score, as voted on anonymously by our franchisees, had gone up for the second year in a row and as such, we were being given a 'Continuous Improvement Award' by Workbuzz, organisers of the Best Franchise Awards. As you can imagine we were delighted with the news as soon as we received it.
British Franchise Association Annual Conference
Last month Darren Taylor, MD of Taylor Made Franchising, which owns PVC Vendo, went up to the British Franchise Association annual conference in Birmingham, where the Best Franchise Awards were being held, and accepted the award on our behalf.
Franchisee Satisfaction Survey
The Franchisee Satisfaction Survey is a great tool for us to measure levels of satisfaction by our franchisees. The very detailed report allows us to drill down into multiple areas and make adjustments where necessary and gives the franchisees an opportunity to feedback to us about their entire franchise experience.
As a result of last year's survey, we increased support around the franchisee's marketing activities and will listen to and act on the feedback we received this year as well.
We'd like to thank our franchisees for taking the time to complete the survey and help to make PVC Vendo the successful franchise that it is today.
ENDS DECEMBER 2022